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Office Policies

Office Hours

We are available to take your calls from 8 a.m to 5 p.m. Monday through Friday and on Saturdays from 8:30 a.m. to Noon. Appointment times are available from 9 a.m. to 5 p.m. Monday through Friday and Saturday mornings according to need.

Appointments

Our regular office hours are listed above. We are also available to see sick children on Saturdays. An appointment is required. There is an additional charge for appointments 5pm and after on weekdays, as well as all weekend office visits. Appointments are for your benefit, as they minimize your waiting time. If more than one child is to be seen, please set up an appointment for each child. Although emergencies do not require an appointment, calling ahead allows us to prepare for your arrival and optimize care. We ask that you notify the office at least 24 hours in advance if you are unable to keep an appointment. This allows the time to be used to meet the needs of another child or family. Frequent late or missed appointments may jeopardize your relationship with
our practice.

Emergencies

Should an emergency arise during office hours, please call us directly. Our receptionists and nurses are specially trained to answer many of your questions.

If you have an emergency after-hours that cannot wait until regular office hours, call (918) 747-7544. These after-hours calls are transferred to our answering service. If you donít hear from us in half an hour, please call back. Messages are sometimes relayed incorrectly. If desired, you can leave a message on our voicemail. Messages are reviewed the morning of the next office day.

If time permits, it is best to call us before rushing your child to an emergency room or minor emergency center. We can then advise you on the best course of action and arrange to see your child if necessary.

Questions

Highly trained, experienced nurses are available from 8am - 5pm, Monday through Friday, to answer questions. When necessary, a pediatrician will return your call. In general, we return these calls over lunch and after office hours, or sooner whenever possible. Naturally, urgent calls will be answered immediately.

Please place all non-emergency calls during office hours, when we have access to your records:

Monday - Friday: 9 a.m. - 5 p.m.
Saturday: by appointment

Prescriptions

Requests for routine medication and refills on prescriptions should be made during office hours when we have access to your records. It is helpful for you to know the name and number of your pharmacy so we can call in the prescription. Only emergency prescriptions will be refilled after office hours.